Contact us
Contact an operator if your enquiry is about bus, train or tram services. This includes service issues, lost property and staff.
Contact West Midlands Combined Authority if your enquiry is about corporate strategy and transport development.
You can check online for:
Enquiries about Swift cards
If your Swift card number begins with 633597 0112, your Swift card is managed by National Express West Midlands. You'll need to contact them for help.
Send us an enquiry
Answer some questions and we'll direct you to the right place so we can solve your enquiry.
Call us
Phone: 0345 303 6760
Monday, Tuesday, Thursday, Friday: 8 am-5.30 pm
Wednesday: 10 am-5.30 pm
Saturday, Sunday: Closed
Bank Holiday: Closed
Message us on social media
Facebook: @TransportForWM
X: @TransportForWM
Write to us
Customer Services
PO Box 9421
Birmingham
B19 3TR
Complaints Procedure
Learn how we handle complaints at the West Midlands Combined Authority and Transport for West Midlands.
Contacting Us Remotely
The WMCA is also listed in the Convo Community Directory. BSL users can reach us online via the Convo Now app or a standard web browser. An interpreter will join the session, call the appropriate WMCA team on behalf of the user, and facilitate two-way communication for the duration of the enquiry.